Refund Policy

At AnjaneyaStore, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

Refund Eligibility

We offer refunds on eligible items returned within 7 days of delivery, provided they meet the following conditions:

  • Item is unused, unworn, and in original packaging

  • Product is not damaged (unless it arrived damaged or defective)

  • Return request is submitted within the refund window

  • Proof of purchase (invoice or order confirmation) is provided

Non-Refundable Items

We do not offer refunds on:

  • Items marked Final Sale or Clearance

  • Customized or personalized products

  • Perishable goods

  • Health & hygiene products (e.g., cosmetics, personal care items)

  • Gift cards

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery

  • Email us at support@anjaneyastore.com with your order number and photos of the issue

  • We will arrange a refund or replacement at no additional cost to you

Refund Process

  1. Submit a Request: Email us at support@anjaneyastore.com

  2. Inspection: Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund

  3. Processing: If approved, the refund will be processed back to your original payment method within 5–7 business days

Late or Missing Refunds

If you haven’t received a refund:

  • First check your bank account again

  • Then contact your credit card company or bank—it may take some time before your refund is officially posted

  • If you’ve done all of this and still haven’t received your refund, contact us at support@anjaneyastore.com

Shipping Costs

  • Shipping charges are non-refundable unless the product was defective or we shipped the wrong item

  • If you are returning an item, you are responsible for the return shipping cost unless otherwise agreed